At Nevaeh Retreat, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund policy under the following conditions:
1. Return Policy
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Eligible Returns: We accept returns only for damaged or defective products. If your product arrives damaged or you receive the wrong item, please contact us immediately.
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Return Time Frame: You must notify us of any damaged or incorrect items within 48 hours of receiving your order. After 48 hours, we cannot accept returns or issue refunds.
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Return Process: To initiate a return, please send an email to [email protected] with your order number, a description of the issue, and photos of the damaged or incorrect item.
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Return Shipping: Return shipping is the responsibility of the customer, unless the item was damaged or incorrect.
2. Refund Policy
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Refund Eligibility: Once we receive and inspect the returned item, we will notify you via email if your return is approved or rejected for a refund.
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Refund Time Frame: If your return is approved, a refund will be issued to you in the form of cash upon delivery of the returned item. Please note that this process may take up to 7-10 business days to complete after we receive the item.
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Non-Refundable Items: Items that are returned outside of the 48-hour return window or that are not defective or damaged are not eligible for a refund.
3. Exchanges
We do not offer exchanges. If you need a different product, please return the item and place a new order.
4. Contact Us
If you have any questions regarding our Return and Refund Policy, please reach out to us at:
Email: [email protected]